We aim to please with every order from Urban Nest but realise that sometimes you can change your mind; Find our Full Returns Instructions Here.

Once you have received your order from us, you will have 28 days from the delivery date to decide and return your item(s).

Unfortunately, if you return items outside of the 28 day period (with the exception of faulty or damaged goods), we have the right to decline your refund. This may result in your purchase being returned to you, where you may be charged the delivery fee applicable to the products and your location.

All Urban Nest UK returns are subject to a small handling fee using our returns courier options, which will be deducted from your refund total.

UK Customers: Please allow us 10 working days from the date we received your returns to process your request Note: Once we have processed your return, we will send you a confirmation e-mail regarding your refund or exchange.

• To track your return status please follow the link here. Hawes & Curtis can not be held liable for returns lost within the postal network before reaching our returns facility.

• Please allow 10 working days (UK) or 21 working days (Rest of the World) for your return to be received and processed.

• Please note that during sales periods the treatment of both domestic and international returns takes longer than usual.

• Once we have processed your return, we will send you a confirmation e-mail regarding your refund or exchange.

• If you have not received confirmation after the above time, please check your spam/junk folder.

• If you have not received your refund, your card may have expired. We will e-mail you directly regarding this.

We do not accept any altered items – such as tailored suit trousers – for refunds or exchanges. We would recommend you ensure that you are are completely satisfied with any of our products before any alterations are done.

We require all returned goods to be sent with the correct packaging in re-sellable/intact condition, as these remain part of the product. We reserve the right to refuse any return which is not packaged with the original materials and complies with our guidlines.

No, we can only accept products that adhere to our Returns Policy: Items must be in their original condition, with all protective materials in place and the Urban Nest tags attached to them. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way.