Privacy Policy

Urban Nest London Ltd
Registered in England & Wales

1. Introduction

Urban Nest London Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, purchase products, or otherwise interact with us.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect and process the following categories of information:

  • Personal Identification Data: Name, email address, billing and delivery address, phone number.
  • Payment Information: Payment card details and transaction history (processed securely through our payment providers, we do not store full card details).
  • Account Information: Login details, order history, saved preferences.
  • Technical Data: IP address, browser type, operating system, and cookies when you browse our website.
  • Communication Data: Emails, messages, and customer service interactions.

3. How We Use Your Information

We process your personal data for the following purposes:

  • To process and fulfil your orders
  • To provide customer service and respond to your enquiries
  • To send you important information about your order or our services
  • To manage your account and order history
  • To improve our website and personalise your shopping experience
  • To send you marketing communications (only with your consent)
  • To comply with legal and regulatory obligations

4. Legal Basis for Processing

We rely on the following lawful bases to process your personal data:

  • Contractual necessity – to fulfil your order or provide services you requested
  • Legal obligation – to comply with UK laws and regulations
  • Legitimate interests – to improve services, prevent fraud, and market similar products
  • Consent – where you agree to receive marketing communications

5. Sharing Your Information

We do not sell your data. We may share your data only with trusted third parties, including:

  • Payment processors (e.g., Stripe, PayPal, Razorpay)
  • Delivery and courier services
  • IT and hosting providers
  • Professional advisers (accountants, lawyers, auditors)
  • Regulators and law enforcement (where required by law)

All partners are required to handle your data securely and in compliance with UK GDPR.

6. International Transfers

Some third-party service providers may process your data outside the UK/EEA. In such cases, we ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data.

7. Data Retention

We will keep your personal data only for as long as necessary:

  • Customer account information – while your account remains active
  • Order and payment data – up to 7 years for tax and accounting purposes
  • Marketing data – until you withdraw consent or unsubscribe

8. Your Rights

Under UK GDPR, you have the following rights:

  • The right to access your personal data
  • The right to correct inaccurate or incomplete data
  • The right to request deletion of your data (“right to be forgotten”)
  • The right to restrict processing
  • The right to data portability
  • The right to object to processing, including direct marketing
  • The right to withdraw consent at any time

To exercise your rights, please contact us using the details below.

9. Cookies

Our website uses cookies to improve your experience. Cookies help us remember your preferences, analyse website traffic, and provide personalised content.

You can control cookies through your browser settings. Please see our Cookie Policy for more details.

10. Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

However, no method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “last updated” date.

12. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy or how we handle your data, please contact us at:

Urban Nest London Ltd
Registered Office: 1 Thornville Street, Hyde Park, Leeds, United Kingdom, LS6 1RP
Company Number: 16667209
Customer Service Email: urbannestlondon@gmail.com